24/7 monitoring, cloud architecture, and a help desk that picks up on the first ring. We run the boring infrastructure so your team can run the business.
Most shops bolt on whatever the client asks for next. We don't. These are the four things we do — deeply, and on a 24/7 rotation — so escalation is a slack message, not a phone tree.
Help desk, device management, vendor wrangling. We answer in under four minutes during business hours, and within fifteen overnight.
AWS, Azure, and the boring glue between them. We design, migrate, and run the platform — and we leave it documented.
The basics done well: MFA everywhere, patch hygiene, endpoint detection, and a written incident plan you've actually rehearsed.
Hourly snapshots, off-site copies, and a recovery runbook tested every quarter. We restore from cold in under an hour.
We don't optimise for heroics. We optimise for not getting paged at 3 a.m. Here's how that's been going for the last twelve months across every client we manage.
No 90-day discovery phase. We onboard fast because the cost of staying on legacy support is mostly invisible — until it isn't.
We map your stack, ticket history, and the two or three things keeping your ops lead up at night. You get the report whether you sign or not.
We install monitoring agents, take over vendor relationships, and shadow your existing support for a week. No tickets dropped.
You get a named engineer, a runbook for your environment, and a Slack channel that's monitored by a human, not a bot.
Fox IT Systems was founded by Brandon Arthur and Chris Michael. Both still pick up the phone — there's no enterprise-sales layer between you and the people running your infrastructure.
Brandon has been deep in IT since his teens — home labs, help desks, then a decade running infrastructure at growing companies. He owns Fox IT's client side and answers his own phone.
Chris spent over a decade as a platform engineer at MSPs and SaaS companies before co-founding Fox IT to do the work without the layered support tiers. He owns the technical side here: patches, monitoring, on-call.
Senior consultants brought in when projects need depth — cloud architecture, security engineering, and the boring infrastructure work that keeps everything quiet.
The previous MSP gave us a portal. Fox IT gave us a phone number that somebody actually answers. Two years in, I've forgotten what an outage feels like.”Priya Ramesh · COO, Northbeam Health
We'll review your stack, ticket history, and risk surface — and tell you what we'd change in the first 30 days. No deck, no obligation.